Frequently Asked Questions

Everything you need to know about shopping with Pepper

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply use our online portal to generate a prepaid return label.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.

Can I track my order?

Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

Are your materials sustainably sourced?

At Pepper, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible to minimize our environmental footprint.